EMS Billing

EMS Transport Bill Assistance

Please contact us via phone at (614) 652-3920.

If you are providing legal representation for a patient of Washington Township and would like to request information about your client’s EMS transport bill, contact Change Healthcare at 1 (855) 626-9660, the contractor who manages EMS billing on the Township’s behalf.

How EMS Billing Works

While treating and/or transporting patients, EMS and hospital personnel gather patient information and, if possible, ask the patient to sign a form authorizing disclosure of specific medical information protected by HIPAA privacy rules. This information is electronically submitted to a third party billing service. They review the report to determine the appropriate fee for the transportation services provided. Once the fee is determined, a claim is submitted to the patient’s private or government insurance carrier.

Who Will be Billed?

Washington Township and City of Dublin residents will not be billed for insurance co-pays or additional charges above the rate paid by their insurer for EMS transport. Residents may receive a letter requesting insurance information or verification, but they will not receive a bill even if they are uninsured.

Non-residents will be billed in the same manner as residents. However, non-residents will be billed for any unpaid balance not covered by the insurance carrier. If the non-resident is uninsured, they will be billed for the entire amount.